Product Manager
About the job
As a Product Manager, you will proactively drive new product feature adoption and effective strong relationships across our existing customer base through on-boarding, training and day-to-day support. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Product Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of Cost Center’s product.
Product Adoption: Lead onboarding and product training of our solutions within business partners’ organizations, leveraging your consulting background to drive strategic alignment and maximise value realisation. Partner with cross-functional teams to ensure seamless integration and adoption, delivering measurable results that exceed client expectations.
Support & Consultancy: Act as the first point of contact when platform issues arise; Able to file, triage, manage and follow up on bug reports independently. Using your technical acumen to provide relevant consultation for mobile game analysis.
Account Management: Be accountable for driving retention, supporting activation, and identifying new expansion opportunities. Develop trusting relationships with customers, understanding their business needs and technical challenges. Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
Marketing Enablement: Collaborate with internal teams to develop and execute joint marketing strategies. Uplift customer capabilities with training materials and workshop initiatives.
Who you are?
- Minimum of 3 years experience in customer success and support
- Deep understanding of scaling mobile games and apps especially user acquisition, creative and game optimisation
- 3 years minimum related to mobile gaming experience
- At least 3 years of working with mobile game studios is a plus
- A strong communicator with excellent attention to detail
- Motivated by building long-term and long-lasting relationships
- Driven by the opportunity to make a visible impact with your work
- Customer-minded, always aiming to provide the most value possible
- Excited by working in an ever-evolving and fluid solution-focused environment
- A native Vietnamese speaker and fluent in English
- Project management skills and attention to detail
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